The financial sector is a fast moving and technologically advanced industry with increasing pressures on accuracy, speed of service, transparency and ultimately profitability. For this reason it is important that financial services have reliable systems and strandard processes where sustainable improvement is achievable.
We can assist financial institutions to increase their efficiency by:
Developing streamlined capable processes
Standardising and reducing process variation
Minimising process errors
Backoffice Productivity and Improvement
Improve the performance of your back-office personnel and reduce operating costs. The new LSS for Financial Services solution from SD&S is specifically designed for productivity and performance improvement of back office operations in banking and insurance. Typically, many organizations that have outsourced back-office operations offshore struggle quantifying and controlling time and costs of back-office personnel. Improving backoffice performance and reducing costs becomes a challenge. Our solution enables you to achieve operational efficiencies and reduce costs whilst improving the performance and service delivery of your back-office without disrupting operations. Combining years of experience and best Lean Six Sigma practices in business process improvement, our solution is able to:
Eliminate non-value added tasks and reduce back-office costs
Optimise the use of personnel’s idle time
Streamline process steps between back-office and middle-office
Reduce the time and number of IR (information requests) errors
Accelerate service desk delivery
Reduce process cycle times of 1st line and 2nd line support
Reduce open tickets queues and Improve SLA/ SLO targets
Balance workforce capacity and line workload
Reducing number of communication interfaces and points of contact
Increase visibility and transparency of labour costs (activity based costing)
Standardise processes and reduce back-office process variation
